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Reimbursement Protocol

Effective Date: April 8, 2026

This document sets forth the conditions under which the administrative service levy may be subject to partial or complete reimbursement. The Declarant is advised to review these provisions in their entirety prior to initiating a reimbursement request.

Conditions Under Which Reimbursement Is Permissible

Declaration Not Yet Filed

In the event that the Applicant's declaration has not yet been transmitted to the governmental adjudication system, the Declarant is entitled to a complete reimbursement of the administrative service levy.

Within Thirty (30) Calendar Days of Transaction

Should the Declarant determine that the administrative services rendered were deficient, a formal reimbursement request may be submitted within thirty (30) calendar days of the original transaction date. Each request shall be subject to individual review, and a partial reimbursement may be issued where appropriate.

Duplicate Charge Event

In the event that the Declarant's payment instrument was assessed more than once for the same submission, the duplicate amount shall be reimbursed in full without further inquiry.

Conditions Under Which Reimbursement Is Not Available

  • The Applicant's ESTA was denied due to eligibility factors determined exclusively by the adjudicating authority of the United States Government.
  • Inaccurate, incomplete, or materially misleading information was furnished by the Declarant in the course of the declaration.
  • The reimbursement request was submitted more than thirty (30) calendar days after the date of the original transaction.
  • The governmental filing fee portion — this amount is remitted directly to U.S. Customs and Border Protection and is non-refundable under all circumstances.

Submission Procedure

The Declarant shall direct a formal request via electronic mail to [email protected] with the subject line "Reimbursement Request." The communication must include the Declarant's full legal name, order confirmation reference, and a concise statement of grounds. All such requests shall be acknowledged within forty-eight (48) hours of receipt.

Processing Timeline

Approved reimbursements shall be processed within five (5) to ten (10) business days. The credit shall appear on the Declarant's original payment instrument. The issuing financial institution may require additional time to reflect the transaction in the Declarant's account records.

Notice Regarding Chargebacks

[OFFICIAL ADVISORY] The Declarant is strongly advised to contact the Correspondence Division prior to initiating a chargeback dispute with the issuing financial institution. Direct resolution through institutional channels is procedurally more efficient and avoids potential administrative complications. This institution is committed to equitable outcomes for all parties.

Reimbursement enquiries: [email protected]

Ref: USIP-REIMBURSE-STATUTE-2026. Document integrity verified via Protocol 9.